Services
Comprehensive support for every step of your automation journey: from consulting, installation, maintenance and training to custom software solutions
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Team50and growing
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Countries15
Services
After Sales Support
What is included / Why it matters
We conduct trainings for your staff to ensure they can safely operate and maintain the systems. Warranty support and preventive & corrective maintenance are also covered.
Expert training helps avoid application errors, which could affect an operation's throughput. Also improves product and worker safety as well as the longevity of the technology.
Customised Software Solutions
What is included / Why it matters
Our in-house development team leverages cutting-edge tools and approaches to develop innovative and efficient solutions. We cater to your individual business requirements with bespoke web or mobile applications and provide 24/7 support.
Enhancing software running your operations with tailor-made solutions will help you increase efficiencies, visibility and control, better meet your customers evolving needs and stay ahead of your competition.
Engineering Consultation Services
What is included / Why it matters
We do on-site and distribution centre visits along with your operational team to understand your challenges and requirements. Our team then plans and recommends the most suited operational technologies and can handle the implementation and realisation of the project.
Receive an independent prespective and preview on complex engineering solutions for your specific needs. The consultation by our warehouse solution experts enables faster decision-making for your business.
Installation Services
What is included / Why it matters
We provide electrical and mechanical installation, commissioning of new systems, modifications, upgrades, and relocation services with seamless integration and minimised downtime.
Professional installation and commissioning by our expert technicians and electricians gurantees the systems work optimally from the start while reducing the risk of downtime and system failure. We ensure that automation systems are integrated seamlessly with existing systems.
Life Cycle Services
What is included / Why it matters
Covers the entire life cycle of automation technologies and can be deployed on-site or on an on-call basis. Includes regular preventive maintenance at individually defined intervals (monthly/quarterly/half yearly/yearly). Resident LCS team support and equipment calibration can also be included.
Our end-to-end support service minimises downtime, reduces cost, and enhances workplace safety. Having your equipment managed and maintained by our expert team will maximise the efficiency and effectiveness of the serviced systems over their lifespan.
Refurbishing & Retrofitting
What is included / Why it matters
Based on a customer survey, we analyse the challenges and requirements of your operations, help with the planning for upgrades without operational downtime, agree on timelines and finally handle the implementation and commissioning.
Upgrading your systems will allow you to stay up-to-date with your operations. Depending on the system, it can improve your productivity, accuracy, and inventory visibility, reduce operational costs and therefore help grow your business.
24/7 Service Hotline Support
What is included / Why it matters
Our expert service team will be available around the clock. Through our help desk, you will have access to a qualified first response team.
Having access to our support team at any time, we aim to ensure around-the-clock operations and reduce downtime.
System Migration
What is included / Why it matters
We revamp your existing systems with the latest innovative technologies and give them a new, and improved look.
System Migration streamlines your operations to increase efficiency and productivity.
Warehouse Operations Consulting
What is included / Why it matters
We assess your current processes, identify areas for improvement, and develop strategies for optimisation. Our expert team recommends proven industry best practise or new solutions based on your needs.
Our recommendations aim to improve the overall efficiency, productivity, and accuracy of your warehouse operations, helping you better achieve your business objectives.
Warehouse Storage & Inventory Optimisation
What is included / Why it matters
We conduct an As-Is analysis of the warehouse layout and operations. Based on the business requirements, we will recommend storage and inventory management techniques and provide detailed process definition improvements.
Best practise insights tailored to your operation lead to better inventory management and storage management optimisation.
Warm-up & Go-Live Support
What is included / Why it matters
Includes resident LCS team support, recalibration, and stanstandardisation after commissioning as well as training for customer staff to ensure they can safely operate and maintain the systems.
Having our support team on-ground will ensure a smooth transition, which allows your operators to get familiar with the technology and helps avoid negligence and accidents.
WMS and WES support
What is included / Why it matters
Our in-house software experts support with the implementation of a new Warehouse Management System (WMS), Warehouse Execution System (WES), or develop additional functionality for existing systems for a more organised warehouse. We ensure all systems align perfectly with the specific business requirements while adhering to industry best practices.
Our software solutions are highly flexible and easily configurable to accommodate various types of warehouse operations. They are optimised for maximum efficiency and productivity of your operations.
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