Services

Comprehensive support for every step of your automation journey: from consulting, installation, maintenance and training to custom software solutions

  • Team
    50
    And growing
  • Countries
    15

Services

What is included
Why it matters

After Sales Support

What is included / Why it matters

What is included

We conduct trainings for your staff to ensure they can safely operate and maintain the systems. Warranty support and preventive & corrective maintenance are also covered.

Why it matters

Expert training helps avoid application errors, which could affect an operation's throughput. Also improves product and worker safety as well as the longevity of the technology. 

Customised Software Solutions

What is included / Why it matters

What is included

Our in-house development team leverages cutting-edge tools and approaches to develop innovative and efficient solutions. We cater to your individual business requirements with bespoke web or mobile applications and provide 24/7 support.

Why it matters

Enhancing software running your operations with tailor-made solutions will help you increase efficiencies, visibility and control, better meet your customers evolving needs and stay ahead of your competition.

Engineering Consultation Services

What is included / Why it matters

What is included

We do on-site and distribution centre visits along with your operational team to understand your challenges and requirements. Our team then plans and recommends the most suited operational technologies and can handle the implementation and realisation of the project.

Why it matters

Receive an independent prespective and preview on complex engineering solutions for your specific needs. The consultation by our warehouse solution experts enables faster decision-making for your business.

Installation Services

What is included / Why it matters

What is included

We provide electrical and mechanical installation, commissioning of new systems, modifications, upgrades, and relocation services with seamless integration and minimised downtime.

Why it matters

Professional installation and commissioning by our expert technicians and electricians gurantees the systems work optimally from the start while reducing the risk of downtime and system failure. We ensure that automation systems are integrated seamlessly with existing systems.

Life Cycle Services

What is included / Why it matters

What is included

Covers the entire life cycle of automation technologies and can be deployed on-site or on an on-call basis. Includes regular preventive maintenance at individually defined intervals (monthly/quarterly/half yearly/yearly). Resident LCS team support and equipment calibration can also be included.

Why it matters

Our end-to-end support service minimises downtime, reduces cost, and enhances workplace safety. Having your equipment managed and maintained by our expert team will maximise the efficiency and effectiveness of the serviced systems over their lifespan.

Refurbishing & Retrofitting

What is included / Why it matters

What is included

Based on a customer survey, we analyse the challenges and requirements of your operations, help with the planning for upgrades without operational downtime, agree on timelines and finally handle the implementation and commissioning.

Why it matters

Upgrading your systems will allow you to stay up-to-date with your operations. Depending on the system, it can improve your productivity, accuracy, and inventory visibility, reduce operational costs and therefore help grow your business.

24/7 Service Hotline Support

What is included / Why it matters

What is included

Our expert service team will be available around the clock. Through our help desk, you will have access to a qualified first response team.

Why it matters

Having access to our support team at any time, we aim to ensure around-the-clock operations and reduce downtime.

System Migration

What is included / Why it matters

What is included

We revamp your existing systems with the latest innovative technologies and give them a new, and improved look. 

Why it matters

System Migration streamlines your operations to increase efficiency and productivity.

Warehouse Operations Consulting

What is included / Why it matters

What is included

We assess your current processes, identify areas for improvement, and develop strategies for optimisation. Our expert team recommends proven industry best practise or new solutions based on your needs.

Why it matters

Our recommendations aim to improve the overall efficiency, productivity, and accuracy of your warehouse operations, helping you better achieve your business objectives.

Warehouse Storage & Inventory Optimisation

What is included / Why it matters

What is included

We conduct an As-Is analysis of the warehouse layout and operations. Based on the business requirements, we will recommend storage and inventory management techniques and provide detailed process definition improvements.

Why it matters

Best practise insights tailored to your operation lead to better inventory management and storage management optimisation.

Warm-up & Go-Live Support

What is included / Why it matters

What is included

Includes resident LCS team support, recalibration, and stanstandardisation after commissioning as well as training for customer staff to ensure they can safely operate and maintain the systems.

Why it matters

Having our support team on-ground will ensure a smooth transition, which allows your operators to get familiar with the technology and helps avoid negligence and accidents. 

WMS and WES support

What is included / Why it matters

What is included

Our in-house software experts support with the implementation of a new Warehouse Management System (WMS), Warehouse Execution System (WES), or develop additional functionality for existing systems for a more organised warehouse. We ensure all systems align perfectly with the specific business requirements while adhering to industry best practices.

Why it matters

Our software solutions are highly flexible and easily configurable to accommodate various types of warehouse operations. They are optimised for maximum efficiency and productivity of your operations.

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